Refund policy

🛒 Return & Refund Policy for Food Items

🔄 Returns

Due to the perishable nature of food items, we do not accept returns on any opened or consumed products. However, your satisfaction is very important to us, and we are happy to address any issues you may have.

We will consider returns only if:

  • The product was damaged during shipping.

  • You received the wrong item.

  • The item was spoiled or unsafe to consume upon arrival.

To be eligible, you must:

  • Contact us within 7 days of receiving the product.

  • Provide photos of the product, packaging, and any damage or issue.

  • Ensure the item is unopened and unused, if applicable.

💰 Refunds

If your request is approved, we will offer:

  • A full refund, or

  • A replacement shipment, depending on your preference and item availability.

Refunds will be processed back to your original payment method within 5–10 business days.

❌ Non-Refundable Situations

We cannot issue refunds or replacements if:

  • You change your mind after ordering.

  • You provide an incorrect shipping address.

  • You fail to notify us of an issue within the 7-day window.

  • The product has been significantly consumed or tampered with.

📦 Shipping Costs

  • If the error is on our part (e.g., wrong item, damaged goods), we will cover all shipping costs.

  • If the return is approved for other reasons, you may be responsible for return shipping.

✉️ How to Start a Return or Refund Request

Please email us at info@wickedawesomechowda.com with the following:

  1. Order number

  2. Description of the issue

  3. Clear photos (product + packaging)

  4. Your preferred resolution (refund or replacement)

We aim to respond within 48 hours.

🛡️ Our Promise

We stand by the quality of our food products. If you're not satisfied for any reason, please reach out — we’re here to help.